Refund policy

Return & Refund Policy

Last Updated: June 2026

Thank you for shopping with WULU EASY. We strive to ensure every order meets your expectations. Please read our return and refund policy carefully before making a purchase.

Return Eligibility

You may request a return within 14 days of receiving your order if:

  • The item is defective or damaged upon delivery.
  • You received the wrong product.
  • The product is unused, unwashed, and in its original condition.
  • The item is returned with its original packaging and all included accessories.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns for:

  • Products that have been used or damaged by the customer.
  • Items returned without their original packaging.
  • Products showing signs of misuse or normal wear and tear.
  • Clearance, promotional, or final sale items (unless defective).

Return Process

To request a return:

  1. Contact us within 14 days of delivery.
  2. Provide your order number and clear photos of the product (if damaged or incorrect).
  3. Once your return request is approved, we will provide return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping

  • If the return is due to our error (wrong, damaged, or defective item), return shipping is free.
  • If the return is for any other eligible reason, the customer is responsible for the return shipping cost.

Refunds

After we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method.
  • Please allow 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

We only replace items if they are defective, damaged, or if the wrong item was delivered. If you require an exchange, please contact us within the return period.

Order Cancellations

Orders may be cancelled within 15 minutes of placing the order.

Once your order has been processed or dispatched, it can no longer be cancelled.

Delivery Area

We currently deliver only within PIN code 679338 (Kerala, India). Orders placed outside our delivery area will be cancelled and refunded.

Contact Us

For any questions regarding returns or refunds, please contact us:

Email: anflavours@gmail.com

WhatsApp/Phone: +91 7025960262

Business Hours: Monday–Saturday, 9:00 AM – 6:00 PM (IST)