Privacy policy

Last updated: September 1, 2026

AN Flavours operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). AN Flavours is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified.

Depending on how you interact with our Services, we may collect or process:

Contact details: Name, billing address, shipping address, phone number, and email address.
Payment information: Payment details processed through secure payment providers such as Razorpay. We do not store your complete card or banking details.
Account information: Your account details, preferences, and settings if you create an account.
Transaction information: Products viewed, added to cart, purchased, returned, exchanged, or cancelled.
Communications: Information you share when contacting our customer support.
Device information: IP address, browser type, device information, and network connection.
Usage information: How you interact with and navigate our website.

Personal Information Sources

We may collect personal information:

Directly from you when you place an order, contact us, or create an account.
Automatically through cookies and similar technologies when you use our website.
From service providers who help us operate our store.
From trusted partners where permitted by law.

How We Use Your Personal Information

We use your personal information to:

Process and fulfill your orders.
Arrange shipping and delivery.
Process payments securely.
Provide customer support.
Improve and personalize your shopping experience.
Send order confirmations and delivery updates.
Send promotional communications where permitted by law.
Detect fraud, protect our business, and comply with legal obligations.

How We Disclose Personal Information

We may share your personal information with trusted third parties only when necessary, including:

Shopify to operate our online store.
Razorpay for secure payment processing.
Shiprocket and courier partners for order fulfillment and delivery.
Service providers who assist with website operations, analytics, customer support, and cloud services.
Government authorities where required by applicable law.

We do not sell or rent your personal information.

Relationship with Shopify

Our store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the Services. Information submitted through our website may be shared with Shopify and its service providers in accordance with Shopify's Privacy Policy.

Cookies

We use cookies and similar technologies to:

Keep your shopping cart active.
Remember your preferences.
Improve website performance.
Understand visitor behavior through analytics.

You can manage cookies through your browser settings, although some features of our website may not function properly if cookies are disabled.

Third-Party Websites and Links

Our website may contain links to third-party websites or platforms. We are not responsible for their privacy practices and encourage you to review their policies before providing personal information.

Children's Privacy

Our Services are not intended for children under the age of 18. We do not knowingly collect personal information from children.

Security and Retention of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or disclosure.

No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

We retain your personal information only as long as necessary to fulfill orders, provide customer support, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Subject to applicable law, you may have the right to:

Access your personal information.
Correct inaccurate information.
Request deletion of your personal information where legally permitted.
Withdraw consent for marketing communications.

We may need to verify your identity before processing your request.

Complaints

If you have concerns about how we handle your personal information, please contact us using the details below. We will make reasonable efforts to address your concerns promptly.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational requirements, or legal obligations. The updated version will be posted on this page with the revised "Last updated" date.